Your Questions, Answered.
Orders, Shipping & Returns
How long does shipping take?
We partner with elite suppliers in North America and Europe to get you your products fast. Standard shipping takes 3-9 business days within the US, Canada, and the UK. You'll receive a tracking number as soon as it ships.
Can I track my order?
Absolutely. Once your order is dispatched, you will receive a shipping confirmation email with your tracking number. You can also use the Track Your Order page on our website for live updates.
What is your return policy?
We stand behind our curated products. If you're not satisfied, you can return most items within 30 days of delivery for a full refund or exchange. Please visit our Return & Refund Policy for full details.
Can I change or cancel my order after it's been placed?
We process orders quickly to meet our 3-9 day shipping promise. If you need to make a change, please contact us at support@1nook.comwithin 2 hours of placing your order and we will do our best to accommodate.
Products & Compatibility
Are your tech products compatible with both Mac and Windows?
Yes, the vast majority of our products, including monitor light bars, hubs, and chargers, are universally compatible. Any specific requirements will be clearly listed on the product page. For items like the "100W GaN USB-C PD Hub", it's perfect for power-hungry devices like a MacBook Pro.
How do I know if a monitor mount will fit my screen?
All of our monitor mounts, like the "Dual-LCD 360° Desk Mount", adhere to standard VESA measurements (e.g., 75x75mm or 100x100mm) and list a maximum screen size and weight capacity. Please check the "Specifications" section on the product page to ensure a perfect fit.
What is GaN technology in your chargers?
GaN (Gallium Nitride) is a modern semiconductor that allows our chargers to be significantly smaller, more energy-efficient, and run cooler than traditional chargers, all while delivering powerful performance like our "Desk Grommet 65W GaN Hub".
How do I care for my Full-Grain Leather Desk Mat?
To maintain its premium look, simply wipe with a damp cloth. Avoid harsh chemicals. For a deeper clean, a specialized leather cleaner is recommended. The leather will develop a unique, beautiful patina over time.
Warranty & Brand
Do your products come with a warranty?
Yes. All our products are covered by a minimum 1-year manufacturer's warranty against defects. We've curated our collection for quality and durability, and we stand by it.
Where do you source your products?
1Nook operates on an expert curation model. We don't make the products; we find the best ones so you don't have to. We partner with a network of high-quality, vetted suppliers in North America and Europe to bring you innovative products with fast, reliable shipping.
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Still have questions?
Our team of specialists is ready to help you build the perfect Nook. you can reach our team directly at support@1nook.com.